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A demonstration of the impact of response bias on the results of patient satisfaction surveys.
Disclosure of medical errors: what factors influence how patients respond?
Health plan members' views about disclosure of medical errors.
Cluster randomized trials: opportunities and barriers identified by leaders of eight health plans.
Patients and providers view gout differently: a qualitative study.
Toward patient-centered cancer care: patient perceptions of problematic events, impact, and response.
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