Susan R. Wilcox, M.D. trained in Emergency Medicine at the Harvard Affiliated Emergency Medicine Residency. After residency, she completed an Anesthesia Critical Care fellowship at Massachusetts General Hospital. She remained at MGH for 16 years, serving as the Division Chief for Critical Care in the Department of Emergency Medicine and then the Vice Chair for Clinical Affairs. In addition to attending in the Emergency Department, she has attended in Surgical, Trauma, Medical, and Cardiac ICUs. She has worked for Boston MedFlight since 2009 as an Associate Medical Director, then became the Associate Chief Medical Officer in 2018.

In 2022, she joined Lahey Hospital and Medical Center as the Medical Director of the 5C Medical ICU. She is the Vice Chair for Academic Affairs in the Dept. of Medicine and a Professor of Medicine at UMass Chan Medical School.

On the national level, she has chaired numerous committees and organizations, including the CriticalCare Section of the American College of Emergency Physicians and the Graduate Education Committee for the Society of Critical Care Medicine. With over 120 peer-reviewed publications and three textbooks, her academic work focuses on critical care transport and medical education at the intersection of emergency medicine and critical care.

She has a passion for mentorship and teaching, and in 2019 the MGH Emergency Medicine departmental award for education was renamed the “Susan R. Wilcox, MD, Award for Excellence in Education." In 2021, she won the "Brian A. McGovern, MD Award for Clinical Excellence," the highest award for clinicians at Massachusetts General Hospital.