How Communication "Failed" or "Saved the Day": Counterfactual Accounts of Medical Errors.
Street RL, Petrocelli JV, Amroze A, Bergelt C, Murphy M, Wieting JM, Mazor KM. How Communication "Failed" or "Saved the Day": Counterfactual Accounts of Medical Errors. J Patient Exp. 2020 Dec; 7(6):1247-1254.