More than words: patients' views on apology and disclosure when things go wrong in cancer care.
Mazor KM, Greene SM, Roblin D, Lemay CA, Firneno CL, Calvi J, Prouty CD, Horner K, Gallagher TH. More than words: patients' views on apology and disclosure when things go wrong in cancer care. Patient Educ Couns. 2013 Mar; 90(3):341-6.